How your information is handled
Plain English, no legal jargon. Last updated 10 October 2026.
Who this is
CSS Creative & Co is a social media marketing studio run by Cheryl. This policy explains what happens to your information if you use this website or get in touch through it. If you have any questions, just email [email protected].
What we collect
If you fill in the enquiry form, we collect whatever you enter: your name, your email address, your business name or Instagram handle if you give one, and your message.
We don't collect anything else automatically. This site doesn't use analytics, advertising pixels or tracking cookies.
If you accept analytics cookies, we also collect anonymised usage information such as the pages you visit, how long you stay, your device and browser type, the website you came from and your approximate location (town or region, never your address). We don't use advertising pixels, and we don't use this information for advertising.
Cookies and browser storage
The enquiry form sets one short-lived security cookie, which lasts 24 hours and stops other websites from submitting the form on your behalf. If you use the light and dark switch, your choice is saved in your own browser. Neither is used to track you, and neither is shared with anyone.
This site uses a small number of essential cookies and browser storage items, and, only if you accept them, Google Analytics cookies. Essential items don't need your consent. Analytics cookies are never set unless you click Accept on the cookie banner.
| Name | What it does | How long | Consent needed? |
|---|---|---|---|
| csrf_token | Security cookie on the enquiry form. Stops other websites submitting the form on your behalf. | 24 hours | No, essential |
| css-creative-theme | Remembers your light or dark choice (browser storage). | Until you clear it | No, you asked for it |
| css-cookie-consent | Remembers your cookie choice (browser storage). | Until you clear it | No, essential |
| _ga | Google Analytics. Tells returning visitors apart so visits can be counted accurately. | Up to 2 years | Yes |
| _ga_ followed by an ID | Google Analytics. Keeps track of your current visit. | Up to 2 years | Yes |
You can change your mind at any time: . If you reject after previously accepting, the Google Analytics cookies are removed from your browser.
Google Analytics
If you accept analytics cookies, we use Google Analytics to understand how people find and use this site, so we can improve it. Google acts as a service provider for us, and the information is processed by Google Ireland Limited and may be transferred to other countries, including the United States, under the safeguards Google provides. We have switched off Google's advertising features and Google signals, and analytics data is kept for up to 14 months.
Our legal basis is your consent, which you can withdraw at any time using the cookie settings link above or in the footer of every page. The information is used only for statistics and is not combined with your enquiry.
Why we collect it
Only to reply to your enquiry. We don't add you to a mailing list, share your details with anyone for marketing, or use them for anything beyond the conversation you started.
How your message reaches us
When you send the enquiry form, it's emailed to our inbox using Brevo, a third-party email delivery service. Brevo processes the message only to deliver it to us. If you message us on Instagram instead, that conversation is handled by Instagram under its own privacy policy.
Fonts and hosting
This site loads its typefaces from Google Fonts. When a page loads, your browser makes a request to Google's servers to fetch those fonts, which means your IP address is visible to Google as part of that request, the same as for almost any website using web fonts. No cookies are set by this. The site is hosted with IONOS and delivered through Cloudflare, a security and performance service that sits between your browser and the site, which is how the secure padlock connection is provided. Cloudflare and IONOS both handle routine technical data such as IP addresses, and keep routine server logs, for security and reliability.
How long we keep it
We keep enquiry emails for as long as is reasonably useful for our conversation and, if you become a client, for our ongoing working relationship. Then we delete them. We don't keep indefinite records of enquiries that don't go anywhere.
Your rights
Under UK GDPR, you can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Just email [email protected] and we'll sort it. If you're ever unhappy with how your information has been handled, you also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
If this ever changes, for example if we add a booking tool or other service that uses cookies, we'll update this page and tell you here. The date at the top shows when it was last updated.